Last updated: 5 October 2026
You have 14 days to change your mind, and at least two years to complain about a fault. The details are in our Terms and Conditions; this page explains how to go about it.
Changed your mind
- Tell us within 14 days from the day after you received your order. Email info@mozzoro.com with your name and order number, or use the withdrawal form below.
- Send the piece back within 14 days of telling us, unused and in its packaging, to the address below. You pay the return postage. Use a tracked service and keep the receipt.
- We refund the full amount you paid, to the payment method you used, within 14 days of receiving your notice. We may wait until the parcel has arrived or you have shown us proof of postage.
Return address
Mozzoro, c/o Sebastian Brett
Øvreveien 8C
1405 Langhus
Norway
Faulty or wrong item
Email info@mozzoro.com with your order number and a photo of the problem as soon as you can. If the piece is faulty or not what you ordered, we send you a replacement free of charge, and you normally do not need to send the faulty piece back. If a replacement does not solve it, you can get your money back. Your full rights are set out in our Terms and Conditions.
Withdrawal form
You can copy this text into an email or a letter:
To Mozzoro, Sebastian Brett, Øvreveien 8C, 1405 Langhus, Norway, info@mozzoro.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name: ______
Address: ______
Date: ______